Terms and Conditions sizy99 – Online Casino Platform Usage Guide

1. Introduction & Acceptance of Terms

These terms and conditions ("Agreement") govern the relationship between sizy99 ("Company", "we", "Platform") and you as a user or member accessing or using sizy99 services through the website, mobile app, or any other digital platform operated by sizy99.

Sizy99 operates as an online casino platform offering a wide range of entertainment games including slots, Live Casino, sports betting, and table games. All services are subject to the terms stated here, together with the sizy99 Privacy Policy and Responsible Gaming Policy, which form part of this agreement in their entirety.

By clicking "Register", "I Agree", or by using any sizy99 service, you confirm that you have read, understood, and agreed to be bound by all terms in this document. If you are registering on behalf of a business entity, you warrant that you have the authority to bind that entity to this agreement.

2. sizy99 Member Eligibility

To register and use the sizy99 platform, you must meet all of the following eligibility criteria:

• Be at least 18 years of age at the time of registration.
• Be legally eligible to enter into a binding contract in the country where you reside.
• Not be on any list of persons prohibited from using sizy99 services.
• Not be registering from a territory or country that restricts or prohibits the use of online casino platforms under local law.
• Not use a VPN or any other location masking method to bypass sizy99 regional restrictions.

Sizy99 reserves the right to request proof of identity at any time to verify member eligibility. The KYC (Know Your Customer) verification process is mandatory before your first withdrawal is processed and may be required at any stage of account use.

3. Registration & Account Management

Each player is only permitted to hold one (1) active sizy99 account. Registering multiple accounts is strictly prohibited and may result in the termination of all accounts involved and the forfeiture of any credit balances or bonuses.

During registration, you agree to:

• Provide accurate, complete and up-to-date information during registration.
• Update your personal information if any changes occur.
• Keep your password and sizy99 account login details confidential.
• Be fully responsible for all activities that occur within your account.
• Notify sizy99 immediately if you suspect your account has been accessed without authorisation.

Sizy99 will not be held liable for any losses arising from unauthorized access to your account due to negligence in safeguarding your password. You are advised to use a unique, strong password and to enable two-factor authentication (2FA), available in your account settings.

4. Deposits & Fund Withdrawals

Sizy99 supports a range of payment methods popular among Malaysian users, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and local bank transfers. All transactions are processed in Malaysian Ringgit (MYR) and protected with 256-bit SSL encryption.

Terms and conditions relating to fund withdrawals:

• Withdrawals can only be processed to an account registered under the same name as the sizy99 account.
• Identity verification (KYC) must be completed before the first withdrawal is approved.
• Deposits made via certain methods may need to be withdrawn using the same method.
• Sizy99 reserves the right to request additional supporting documents before approving large withdrawal amounts.
• Withdrawal processing time is between 1 to 5 business days, depending on the payment method and verification procedures.

Any attempt to transfer funds between player accounts, or the use of funds suspected to originate from illegal activities, will be reported to the relevant authorities in accordance with anti-money laundering laws in force in Malaysia.

5. Bonuses, Promotions & Loyalty Program

Sizy99 offers members a variety of bonuses and promotions, including welcome bonuses, deposit bonuses, cashback, free spins, and loyalty program rewards. All offers are subject to the following conditions:

• Each bonus has a wagering (rollover) requirement that must be fulfilled before a withdrawal is permitted.
• The validity period for each bonus is as stated in the relevant promotion terms — typically between 7 to 30 days from the date of issuance.
• Bonuses cannot be combined unless explicitly stated in the promotion terms.
• Each player is entitled to a welcome bonus once only throughout their membership period.
• Sizy99 reserves the right to withdraw or cancel any bonus suspected of being misused or obtained through fraudulent means.
• Wagering requirements must be met within the specified time frame, or the bonus will expire automatically.

The sizy99 loyalty program awards reward points based on your playing activity. Accumulated points can be redeemed at rates set by sizy99, which may change from time to time. sizy99 reserves the right to modify, suspend, or terminate the loyalty program with reasonable notice.

6. Game Rules

All games offered on the sizy99 platform use a Random Number Generator (RNG) that has been independently verified by a qualified third party. This ensures that every game outcome is truly random and cannot be influenced by any party, including sizy99 itself.

For live casino games (live dealer), game outcomes depend entirely on the actions of the real dealer and physical gaming equipment. Any disputes regarding live casino game results will be resolved based on video recordings kept by sizy99.

• Game outcomes that have been finalised by the system cannot be changed or reversed.
• In the event of a technical disruption during gameplay, sizy99 will restore the game state to the last point confirmed by the system.
• Bets placed cannot be withdrawn once a game round has begun.
• For sports betting, sizy99 reserves the right to void bets in the event of an error in odds setting.

7. Prohibited Conduct

To maintain the integrity of the platform and ensure a fair gaming experience for all players, sizy99 strictly prohibits the following:

• Use of automated software (bots), hacking tools, or any technology that provides an unfair advantage.
• Collusion or cooperation between players to exploit the game system or bonuses.
• Owning or controlling more than one sizy99 account.
• Opening an account using a false identity or another person's information without their consent.
• Using funds obtained from illegal activities to make a deposit at sizy99.
• Any attempt to hack, damage, or disrupt the technical infrastructure of sizy99.
• Spreading false or defamatory information about sizy99 on public platforms.

Violation of any of the above rules may result in immediate account suspension, forfeiture of all balances and bonuses, and a report to the relevant authorities if necessary.

8. Account Closure & Suspension

You may close your sizy99 account at any time by contacting our customer support team. Before closure, ensure all pending withdrawals have been processed and that no active bonuses with outstanding wagering requirements remain.

Sizy99 reserves the right to suspend or close an account without prior notice under the following circumstances:

• Violation of any section of these terms and conditions.
• Identity verification failed or the information provided was found to be false.
• Suspicious activity linked to fraud or money laundering.
• Instructions from authorities or regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months.

9. sizy99 Limitation of Liability

Sizy99 provides the gaming platform "as is" and makes no guarantee that services will always be available without interruption. To the extent permitted by law, sizy99 is not liable for:

• Financial losses arising from gambling activities on the sizy99 platform.
• Service disruptions caused by factors beyond our control, such as internet outages, third-party infrastructure failures, or natural disasters.
• Any indirect, consequential, or punitive losses, even if sizy99 has been informed of the possibility of such losses.
• Actions or omissions by third-party service providers or partners integrated into the platform.

10. Privacy & Data Protection

Sizy99 is committed to protecting the personal data of all members in accordance with applicable data protection laws. Personal information collected during registration and platform use is only used for the purposes stated in the sizy99 Privacy Policy.

Sizy99 uses 256-bit SSL encryption for all data transmissions and stores sensitive information on servers protected to the highest security standards. Your personal data will not be sold, rented, or shared with third parties without your consent, except as stated in the Privacy Policy or as required by law.

For full details on how sizy99 collects, stores, and uses your data, please refer to sizy99 Privacy Policy.

11. Responsible Gaming

Sizy99 believes that gambling should remain a form of entertainment and recreation. We are committed to promoting responsible gaming practices and providing the tools players need to stay in control.

Self-control tools available at sizy99 include:

• Daily, weekly, and monthly deposit limits that players can set themselves.
• Loss limits to control the amount lost within a set period.
• Session time limits to control the duration of play.
• Temporary cooling-off period options ranging from 24 hours to 6 months.
• Permanent self-exclusion for players who require more serious assistance.

If you or someone you know is showing signs of problem gambling, we encourage you to seek professional help. More information is available at sizy99 Responsible Gaming page.

12. Amendments to Terms & Governing Law

Sizy99 reserves the right to modify, update, or replace any part of these terms and conditions at any time. Material changes will be communicated to members via their registered email or in-platform notification at least 14 days before taking effect.

Continued use of the sizy99 platform after the effective date of any changes to these terms constitutes full acceptance of the updated terms. If you disagree with the amended terms, you have the right to close your account before the changes take effect.

These terms and conditions are governed by applicable law. Any disputes arising in connection with the sizy99 platform will be resolved through negotiation in the first instance, and if necessary, through a mutually agreed arbitration process.